Return & Refund Policy

Last Updated: September 13, 2026

At VoltlyEcom, we want you to be satisfied with your purchase. If there is an issue with your order, we are here to help.

This Return & Refund Policy explains when returns, replacements, exchanges, cancellations, and refunds may be available for purchases made through VoltlyEcom.shop.

By placing an order, you agree to the terms of this policy.

1. Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, the product must generally:

• Be unused and in its original condition.

• Be returned with its original packaging, tags, accessories, and included items, where applicable.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

• Be accompanied by the relevant order details or proof of purchase.

Certain products may have different return conditions due to their nature. Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

• Your order number.

• Photographs of the product.

• Photographs or video of the package and shipping label.

• Photographs of any visible damage.

• A short video demonstrating the issue, where applicable.

Please keep the product, packaging, and accessories until the matter has been resolved.

After reviewing the claim, we may offer an appropriate remedy, which may include:

• Replacement.

• Exchange.

• Refund.

• Partial refund where appropriate.

• Another reasonable resolution.

The available remedy will depend on the circumstances and applicable law.

3. Change of Mind

Returns due solely to a change of mind may be accepted only where the product is eligible for return and the applicable return conditions are satisfied.

The product must be unused, undamaged, and in its original condition and packaging.

Certain products may not be eligible for change-of-mind returns due to hygiene, safety, personalization, perishability, or other legitimate restrictions.

4. Non-Returnable Products

Certain products may not be eligible for return, including products that are:

• Personalized or custom-made.

• Perishable.

• Hygiene-sensitive or intended for personal use where return restrictions are reasonably necessary.

• Damaged after delivery due to misuse or improper handling.

• Altered or modified by the customer.

• Specifically identified as non-returnable on the product page.

These restrictions do not affect any statutory consumer rights that cannot legally be excluded.

5. Return Request Process

To request a return, please contact our customer support team through the contact details provided on VoltlyEcom.shop.

Please provide:

1. Your order number.

2. The product you wish to return.

3. The reason for the return.

4. Photographs or videos where required.

5. Any additional information reasonably necessary to process the request.

Do not send products back without receiving return instructions from our support team.

Unauthorized returns may not be processed.

6. Return Shipping

For products that are defective, damaged, incorrect, or otherwise eligible for a seller-related return, return shipping arrangements or costs will be handled in accordance with the circumstances and applicable law.

For eligible change-of-mind returns, the customer may be responsible for applicable return shipping costs.

Any applicable return-shipping charges will be communicated before the return is finalized.

7. Return Inspection

Returned products may be inspected after they are received.

We may verify:

• Product condition.

• Packaging.

• Accessories.

• Serial numbers or identifying information, where applicable.

• The reason for return.

• Whether the product meets the applicable return conditions.

If a returned product does not meet the applicable requirements, the return or refund may be declined where permitted by law.

8. Refunds

Once an eligible return has been approved and processed, the applicable refund will be initiated.

Refunds will generally be issued through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.

VoltlyEcom does not control the processing time of third-party financial institutions.

9. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where:

• A product has minor damage that does not materially affect its use.

• Only part of an order is affected.

• A customer agrees to retain a product with a disclosed issue.

• Another circumstance reasonably justifies a partial refund.

Any partial refund will be communicated to the customer before processing.

10. Replacements

Where a replacement is approved, we will make reasonable efforts to provide the same product.

If the same product is unavailable, we may offer an alternative resolution, which may include an exchange, refund, or another appropriate remedy.

11. Exchanges

Exchanges may be available for eligible products, subject to product availability and the applicable return conditions.

An exchange request should be made within the applicable return period.

If the requested replacement is unavailable, we may provide another appropriate resolution.

12. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If cancellation is approved, any applicable refund will be processed according to this policy and the applicable payment method.

Nothing in this section limits any cancellation rights provided by applicable law.

13. Refunds for Undelivered or Lost Orders

If an order is confirmed as lost in transit or cannot be delivered after reasonable investigation, we will review the situation and determine an appropriate resolution in accordance with our policies and applicable law.

Depending on the circumstances, this may include a replacement or refund.

Orders returned to the sender because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other customer-related circumstances may be subject to additional conditions or charges where permitted.

14. Promotional and Discounted Orders

If a product was purchased using a discount, coupon, promotional offer, or special pricing, the refund amount will generally be based on the actual amount paid for the returned product, subject to the applicable promotional terms.

Shipping charges and other fees may be treated separately according to the circumstances and applicable law.

15. COD Orders

For Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method or another method agreed upon with the customer.

Additional information may be requested to process the refund securely.

16. Fraudulent or Abusive Returns

We reserve the right to investigate return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the customer's order history or the condition of the returned product.

Nothing in this section limits legitimate consumer rights or remedies available under applicable law.

17. Product-Specific Policies

Some products may have specific return, warranty, replacement, or refund conditions.

Where a product-specific policy differs from this general policy, the applicable product-specific terms will be communicated to the customer before or during purchase, subject to applicable law.

18. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides a greater right or remedy than this policy, the applicable legal requirement will prevail.

19. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, products, procedures, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.